Pipedrive integration - Issue with export of calls
Apr 18, 19:38 CESTResolved - The issue has been resolved on CloudTalk's end and is just awaiting an update on Pipedrive's side.Apr 17, 20:05 CESTMonitoring - Pipedrive has acknowledged an issue on...
View ArticleCall unavailability for certain regions
Apr 21, 13:13 CESTResolved - This incident has been resolved.Apr 21, 13:10 CESTIdentified - We've identified an issue with calls not being connected with some of our customers and are applying a fix.
View ArticleIssue on inbound and outbound calls
Jun 22, 11:32 CESTResolved - Both inbound & outbound calls are now working. Our team is still monitoring the results.
View ArticleIssue on inbound and outbound calls
Jul 3, 13:30 CESTResolved - Both inbound & outbound calls are now working. Our team is still monitoring the results.
View ArticleIntegrations turned off
Jul 27, 19:19 CESTResolved - All integrations working fine now. All previous data are being synced.Jul 27, 19:06 CESTMonitoring - A fix has been implemented and we are monitoring results. All...
View ArticleCloudTalk Scheduled Maintenance, Saturday Aug 1, 8pm GMT / 4pm EST
Aug 1, 22:33 CESTCompleted - The scheduled maintenance has been completed.Aug 1, 21:00 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 30,...
View ArticleCall history
Aug 20, 20:13 CESTResolved - This incident has been resolved.Aug 20, 20:13 CESTUpdate - We are continuing to investigate this issue.Aug 20, 20:12 CESTUpdate - Issue has been resolved.Aug 20, 18:33...
View ArticleServices unavailability
Nov 13, 13:50 CETResolved - This incident has been resolved. All components available again.Nov 13, 13:30 CETMonitoring - The issue has been resolved and we are currently monitoring situation.Nov 13,...
View ArticleIdentified incident - Under investigation
Dec 4, 16:12 CETResolved - Issue has been resolved. Please reload your app in order to be able to make or receive calls. We had experience unexpected extreme load to our infrastructure, we’re...
View ArticleScheduled database upgrade
Mar 21, 20:15 CETCompleted - The scheduled maintenance has been completed.Mar 21, 20:00 CETIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 18,...
View ArticleScheduled database upgrade
Apr 18, 20:15 CESTCompleted - The scheduled maintenance has been completed.Apr 18, 20:00 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 13,...
View ArticleService delay (US region only)
Apr 21, 10:09 CESTResolved - This incident has been resolved.Apr 20, 22:28 CESTMonitoring - A fix has been implemented and currently monitoring the issue. You might experience a delay in SMS...
View ArticleCall Processing Delays - Reporting Tools Affected (EU region only)
Apr 26, 19:58 CESTResolved - This incident has been resolved.Apr 26, 17:20 CESTIdentified - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No...
View ArticleCall routings delay
May 4, 11:37 CESTResolved - This incident has been resolved.May 4, 10:47 CESTInvestigating - One of our carriers is having issues with connectivity which may cause delay or connectivity problems for...
View ArticleService delay
May 5, 23:02 CESTResolved - This incident has been resolved.May 5, 21:32 CESTInvestigating - We are currently investigating this issue.
View ArticleScheduled VoIP hardware upgrade
May 13, 06:55 CESTCompleted - The scheduled maintenance has been completed.May 13, 06:45 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 12,...
View ArticleIntegrations performance degraded.
Jun 7, 15:10 CESTResolved - This incident has been resolved.Jun 7, 11:50 CESTUpdate - We are continuing to investigate this issue.Jun 7, 11:47 CESTUpdate - We are continuing to investigate this...
View ArticlePartial service outage in European region
Jun 11, 05:10 CESTResolved - This incident has been resolved.Jun 11, 01:20 CESTInvestigating - Our cloud provider is currently experiencing connection issues.All calls routed in EU region are being...
View ArticleCall Performance Degraded
Jun 14, 12:54 CESTResolved - We experienced a higher volume of calls between 11:50 CEST - 12:00 CEST, which caused minor issues such as unconnected calls and the inability to hear the customer on the...
View ArticlePartial Outage
Jun 15, 16:36 CESTResolved - There was a partial outage caused by high amount of calls between 15:35 CEST - 16:27 CEST. Inbound and outbound calls were affected. Integrations were temporarily turned...
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